My products are damaged / broken. What should I do?

The parcel is visibly damaged on delivery (damaged or open box, traces of liquid, etc.)

Refuse the parcel with the delivery driver or at the pickup point. It will then be returned to us automatically and, depending on product availability, we will either reship your order or refund it.

The parcel was in good condition, but the products are damaged

Contact our customer service team via our contact form, giving your order number and attaching photos of the damaged products and their packaging.