My parcel was returned to the sender

A parcel may be returned to us in two situations:

The parcel was not collected or was refused
If the parcel is not collected from the pickup point within the allotted time, or is refused at home delivery, it is sent back to our warehouse. Once we have received and checked it, we will refund your order.

The parcel was damaged in transit
If your parcel was damaged during shipping (breakage, damaged packaging, etc.), the carrier returns it to us. Once we have received and checked it, we will either reship your order or refund it, depending on product availability.

In both cases, refunds are issued within an average of 5 to 7 business days after the parcel is received at our warehouse. This may take longer during busy periods.