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Return conditions

Article 15 : Delivery and sheipment methods

All orders are processed by LA MAISON DU WHISKY’s Online Customer Service team from Monday to Friday, excluding public holidays. Orders are processed:

• on the day payment is made online in the Online Store, in the event that payment is made by bank card or Amex (transaction accepted by the online payment solution Dalenys);
• on the day payment is made online in the Online Store, in the event that payment is made by PayPal (transaction accepted by the online payment solution PayPal);
• on the day payment is received, in the event of payment by bank transfer.

Orders are then shipped from Monday to Friday (excluding public holidays) within two to three working days of the order being processed.

These shipping times may be extended during busy periods or in the event of a short-term closure. For example: Christmas, Father’s Day, annual closure, stock-taking days.

An email confirming the order has been shipped will be sent to the buyer on the date on which the order was effectively shipped.

The delivery time (starting from the date on which the order was shipped) for delivery addresses in metropolitan France is 48 hours via Chronopost. For delivery via Chronopost, Colissimo and DHL, a tracking number to monitor order progress is included in the order dispatch confirmation email sent to the buyer by LA MAISON DU WHISKY. Buyers can track their deliveries on the transporters’ websites using the link provided in the email sent by LA MAISON DU WHISKY.

In the event of an order delivery delay exceeding five working days, the buyer may cancel their order and request a refund by sending a letter via registered post with proof of receipt to LA MAISON DU WHISKY, providing the order is not delivered prior to receipt of said letter.

In any event, the buyer may exercise their right of withdrawal in compliance with the guidelines set out in Article 14 of these General Conditions of Sale.

It is expressly agreed that the buyer becomes responsible for products upon delivery, with delivery implying transfer of risk to the buyer.

Delivery is considered complete upon delivery of the products to the Buyer, except in the event that the Buyer appoints a transporter not offered by La Maison du Whisky.

Article 16 : Delivery errors/faults

In the event of delivery of an Item that does not correspond to the Order made by the Buyer, or in the event of faults linked to transport, the Customer may return the Item in question within fifteen (15) days of receipt of the delivery to La Maison du Whisky by following the instructions set out below and which are available on the Website.

In order to receive a refund or exchange for the Item, the Customer must return the Item in its original packaging to the following address:

SNPA – LA MAISON DU WHISKY
9-11 rue Martre
92110 Clichy-la-Garenne

We will refund the costs incurred for the return of the Item upon presentation of proof of payment. Refunds include standard delivery costs as stated by LA MAISON DU WHISKY upon ordering. Additional delivery costs are not refunded by LA MAISON DU WHISKY in cases where the buyer has expressly selected a more expensive delivery method than the standard delivery offered by LA MAISON DU WHISKY.

Refunds will be made by the same method as that used by the buyer for order payment, unless another payment method is otherwise agreed upon between the buyer and LA MAISON DU WHISKY. In any event, LA MAISON DU WHISKY undertakes to bear any costs relating to the processing of the refund.

Once the returned Items have been checked, LA MAISON DU WHISKY will provide the Customer with their choice of an exchange or refund as soon as possible; if a refund is chosen, this will be made to the bank account or payment account used to pay for the Items.

  • Greatest choice

    Greatest choice

    +4000 items

    650 brands

  • Free delivery

    Free delivery

    From 130€ in France mainland

  • Safe packaging

    Safe packaging

    protected package

    ultra-resistant wrapping

  • Customer satisfaction

    Customer satisfaction

    9.6/10

    over the past 6 months

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